Refund Policy

Important

Please read our returns policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.

Returns

You have 30 days from the date of receiving your product to request a return. After this period, we are unfortunately unable to offer a refund or exchange.

Returned items must be in the same condition in which they were received, unworn and in their original packaging. For items where hygiene is important, products must be properly clean before initiating the returns process.

For hygiene reasons, certain items cannot be returned, including underwear, lingerie, hosiery, and some skincare products.

Returns Process

If you wish to return a product, please send an email to info@theashfordsisters.com with the following details: your order number, the reason for your return, a photo of the product if it is damaged, and your contact information.

Refunds

Once your return has been received and inspected, you will receive an email notification confirming whether your refund has been approved or declined. If approved, your refund will be processed and applied automatically to your original payment method within 30 days.

If you have not received your refund after 30 days, please first check your bank account. If the refund is still not visible, please contact us at info@theashfordsisters.com

Costs

Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for lost returns. Returns must be sent to Asia, with return shipping costs starting from £40, payable by the customer.

Exceptions

If you receive a faulty or incorrect item, we will send a replacement at no additional cost. Should the error occur again with the second delivery, you will receive a full refund.

Please note that orders cannot be cancelled once placed, due to our automated processing system.

For any questions regarding our returns policy, please contact us at info@theashfordsisters.com

Shipping & Delivery Information

Processing Time

After placing your order, we require 1 to 3 business days to process it. During weekdays, this is usually completed within one business day. Orders placed on Friday afternoon or over the weekend may take a little longer.

Delivery Time

Once your order has been processed and dispatched, the average delivery time is 6 to 12 business days. In some cases, delivery may take up to 30 days from the date of purchase, depending on order volume, global delays, or public holidays.

Placing an Order

Placing an order with The Ashford Sisters is straightforward. Visit the product page and click "Add to Cart." Make sure you have selected the correct variations and click "Checkout." On the information page, enter your delivery details and verify that everything is correct, then click "Continue to Shipping." On the shipping page, you will review your address once more. All shipping is complimentary as a token of our appreciation. Proceed to payment by clicking "Continue to Payment."

Payment Methods

All payments are processed securely using SSL encryption, ensuring a safe and protected checkout experience. We accept the following payment methods: American Express, Mastercard, and Visa. Once you have selected your preferred method, click "Complete Order" and follow the instructions from your payment provider.

Free Shipping

We offer free delivery on all orders with no minimum spend required.

Dispatching Your Order

Found something you love? We know you want it quickly. That is why we do our very best to process and dispatch your order as soon as possible. To keep our prices competitive, we consolidate shipments once a minimum order volume has been reached. We appreciate your understanding, as this approach helps us reduce costs and contribute to a more sustainable world.

Please be aware that, like many online retailers, we are currently experiencing high demand. This may occasionally cause delays. Thank you for keeping this in mind when placing your order. We will do everything we can to dispatch your items as quickly as possible.

If you would like your order dispatched on the same day, please contact us at info@theashfordsisters.com and our customer care team will be happy to assist you with the best solution.